Support costs you can predict, on a platform built for ecommerce.
Dixa is the agentic customer service platform for exceptional ecommerce brands: every channel in every plan, predictable and reaonable AI pricing, and a dedicated success manager that always has your back.
Dixa was built for brands whose customers ask about orders, deliveries, and returns across every channel. Intercom was built for software companies, and Salesforce is buying it to power its enterprise B2B platform.
Fair and predictable AI cost
Dixa's AI is priced per conversation at a flat rate you agree upfront, so peak season doesn't change the math. Intercom charges $0.99 per resolution, and a customer who gives up and leaves counts as one.
A partner, not a queue
Every Dixa customer gets a dedicated success manager and hands-on onboarding, on every plan. In Intercom's own reviews, the most consistent complaint after pricing is slow support on billing questions.
Intercom's roadmap is getting a new owner. Your brand isn't on it.
In May 2026, Intercom renamed itself after its AI agent. In June, Salesforce agreed to buy the company for $3.6 billion to power Agentforce, its enterprise AI platform. The deal is expected to close by early 2027. The helpdesk many ecommerce brands built their support on is becoming the legacy product of a company that sells to enterprise B2B, not to brands like yours.
No CRM lock-in
One roadmap, one customer: ecommerce brands
The partner you sign is the partner you renew with
AI pricing per conversation, not per resolution.
AI models improve every few months. Per-resolution pricing hands those gains to your vendor: the AI resolves more, you pay more. And with Intercom, a resolution includes customers who simply stop replying. Dixa's AI is priced per conversation, at a flat rate that doesn't move when the technology does.
Dixa vs Intercom: Feature by feature
Feature
Who it's built for
AI agent
AI billing model
AI order actions
Call handling
Conversation routing
How work reaches reps
SLAs
Ecommerce integrations
In-app messaging and product tours
Free trial and self-serve signup
Dedicated success manager
Dixa
Mid-market ecommerce and consumer brands
Agentic AI (Mim), included in every plan
Per conversation at $0.40
Refunds and order updates
Included in every plan
By skill, language, and VIP status
Conversations offered to the best available rep in real time
Included in every plan
Native Shopify, Magento, WooCommerce
Not offered
No self-serve trial; guided rollout with our team
Every customer, every plan
Intercom
SaaS and software companies
Agentic AI (Fin), included in every plan
Per resolution at $0.99
Listed as "coming soon"
Included in every plan
Round robin and workload-based assignment
Conversations assigned into shared team inboxes
Expert plan only
Shopify only
Included; tours as add-on
14-day trial, no credit card
Premier Onboarding and Support are paid add-ons
If your customers are software users inside your product, Intercom is a strong choice. If your customers are shoppers who call, message, and expect their order to be in front of whoever answers, that is what Dixa is built for.
Intercom pricing and feature details verified on intercom.com and Intercom's help documentation, July 2026.
"Response time down 70%. All channels in one place."
Dott, Europe's leading micromobility operator, needed to handle time-sensitive rider inquiries across chat, email, and phone. With Dixa's unified workspace and AI-driven routing, agents stopped juggling systems and started resolving issues in record time.
Voice, email, and chat in one agent workspace
AI routing prioritizes urgent and high-value customers
Cut BPO dependency by 50%
70%
reduction in response time
20%
increase in CSAT
40%
decrease in handling time
Seasonal agents ramped up in weeks
The smart home marketplace, tink, switched to Dixa to handle peak season complexity. With Dixa's unified workspace and automated knowledge management, new agents (seasonal or full-time) get up to speed fast. No more weeks of training. No more expensive onboarding delays.
Unified workspace with Magento order data built in
Automated routing based on order and shipping data
Knowledge base that speeds up training for seasonal hires
39%
reduction in average handling time
30%
cost savings on seasonal agent onboarding
Ready for a bill you can predict?
See why ecommerce brands are switching from Intercom to Dixa.
Yes. On June 15, 2026, Salesforce signed a definitive agreement to acquire Fin, formerly Intercom, for approximately $3.6 billion. Salesforce has stated the acquisition will strengthen Agentforce, its enterprise AI platform. The deal is expected to close between November 2026 and January 2027. As of July 2026 it is signed but not yet completed.
In May 2026, Intercom renamed the company after its AI agent, Fin. The helpdesk product kept the Intercom name, and Fin is also sold as a standalone AI agent that runs on other helpdesks, including Salesforce. One month later, Salesforce agreed to acquire the company.
As of July 2026, pricing and plans are unchanged. What happens to the product roadmap, contract terms, and renewal pricing after the deal closes has not been announced. Companies signing or renewing multi-year contracts before closing are committing to terms whose future owner has not yet stated its plans for the product.
Fin charges $0.99 per resolution, and Intercom's documentation defines two kinds. A confirmed resolution means the customer said the answer helped. An assumed resolution means the customer received an answer and left the conversation without asking for anything further. Both are billed. A customer who gives up and closes the chat counts as a resolution.
Dixa prices its AI per conversation at a flat rate agreed in your contract, so cost follows how many customers you serve. Fin prices per resolution at $0.99, including assumed resolutions, so cost follows how outcomes are counted. Per-conversation pricing also means improvements in the underlying AI models don't raise your bill.
Yes. Dixa was built for mid-market ecommerce and consumer brands: every channel including phone is in every plan, Shopify, Magento, and WooCommerce integrations are native, and the AI resolves refunds and order changes today. The caveat runs the other way: if your customers are software users inside your product rather than shoppers, Intercom's in-app messaging and product tours make it the stronger fit.
Yes. Most teams complete the migration in 2 to 4 weeks with a dedicated onboarding manager. Historical conversations and customer data can be imported so agents keep context, and channels are moved in stages so support never goes dark during the switch.
Agentic AI goes beyond chatbots that suggest articles or route conversations. An agentic AI like Dixa's Mim autonomously resolves inquiries, processing refunds, updating orders, and answering questions, and hands off to a human when judgment or empathy is needed.
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